Center for Coaching Certification

Identify and Adjust … An Example

identify and adjustBy Pete Liska

In my previous blog, I discussed several personality types and what the Center for Coaching Certification (CCC) teaches in their Certified Professional Coach (CPC) program.  I will share some examples here so we can see the application and impact of what was said.

Recently I was talking with my new friend who I’ll call John.  I asked John what he likes to do. He was extremely passionate with his career, which is in the technology sector.  John designs mobile device applications.  From talking to him the past week or so, I determined that his primary style is Achiever and Celebrator secondary.  How did I get to that conclusion?  I identified his personality type by listening to him talk. In our discussion, with the different subjects, I could see his personality type coming through.  We both participate in athletic events and John focused on making the play, and if a play isn’t made or an opportunity is blown, he quietly displayed discontent.  He clearly wanted to be successful and was used to excelling at whatever he is doing, whether working or playing a friendly game with friends.   He is primarily logic and also aggressive.  This is an Achiever personality type.  John’s personality type also influences his goal setting in the workplace.  He is wanting to complete development of a new mobile application and watch the delivery to users.  He is very intent about doing a great job and making the delivery on time to the users.

Earlier I talked about individuals having a primary and secondary personality type.  John also has a Celebrator personality.  While being an Achiever when exercising and in his work life, he likes having fun as well.  He likes a party, going out to celebrate events with friends and family.  When he successfully delivers at work, he relishes doing the job well.  Much like that, when he’s participating in sporting events he celebrates both team and individual victory whether it by saying something or going out afterwards.

In my coach training I learned to flex to his style.  This means be logical when he is logical and when he wants to have fun use humor and laugh with him.

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Understanding Your Client

understanding your clientBy Pete Liska

When coaching, you are asking many questions to keep your client moving forward, moving towards something.  If you don’t understand your client, how can you help him or her move forward?  As a coach, listening deeply to your client directly supports understanding your client. It also provides clues to who the client is, how they think, and how they make decisions.

The Center for Coaching Certification’s Certified Professional Coach (CPC) coach training includes a class on personality types.   Here you are introduced to both how to be present in the moment to identify each personality type and how to work with the different personality types.  Having the ability to identify and adjust to different personalities will go a long way in better understanding your client.

A quick overview of the CPC class includes the following considerations: Emotion or Logic and Passive or Aggressive.   These are paired into Pleaser (Emotion and Passive), Celebrator (Emotion and Aggressive), Investigator (Logic and Passive) and Achiever (Logic and Aggressive).  When you complete the coaching certification you will know how to recognize these types in the moment plus have a good understanding of the Do’s and Don’ts when communicating with them.  This understanding and then flexing to the client in turn leads directly to being present to who they are and also effectively developing rapport.

Everyone has different personality styles and most people are more than one personality type, usually a primary and a secondary style.  In this blog series, I’ll give some examples of these personality types and how to interact with them to gain a better understanding and increase clarity during conversations.

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listening blogBy Pete Liska

What is the difference between not really listening and listening with intention?  During my coaching certification as part of my homework, I experimented during a conversation with both utilizing and not utilizing listening skills and this blog is about what happened.

This past evening I was talking with my friend Beth and she was asking me some questions.  I really wasn’t listening or listening well.  She must have said her statement or even asked me a question three or four times.  I really wasn’t sure what she said or even asked and I was even looking right at her.  She was getting either frustrated or agitated or some of both.  I started to listen a little, and still wasn’t completely intentionally listening.  I finally listened to hear what she was saying.  By this time, she was frustrated; she did make a point and we agreed to talk about it more later in day.

If I intentionally listened from the beginning, Beth wouldn’t have gotten frustrated, we would have been able to complete the conversation at that time, and I could have answered her question.  Instead of planning to come back to it after calming down, we could have gone on to something else. Have you ever noticed yourself doing this? Would intentional listening have helped you?

Being able to communicate in an intentional way in the present moment helps in all conversations.  During coach training we learn the process for coaching sessions and we learn intentional listening.  This means we take the time to listen to the words and actual conversation with our client.

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Listen Intentionally

listen-intentionally-blogBy Pete Liska

With and when intentionally listening, the focus is on the speaker, not the listener.  The ideal goal is to concentrate on what others, or clients are saying.  This means moving past your own similar experiences and your own thoughts to focus on how they are thinking and perceiving.  Be aware of how they say it and what they are not saying too.  By intentionally listening, you are connecting with the speaker.   Coaching sessions start by asking the client if they’re in a quiet area and free from distractions.  Well, as the coach, you too must be free from distractions so you can give your all to the client.  This way you connect with and listen to the client in a meaningful way, with a purpose.

Intentionally listening means you listen for understanding, to keep in the moment, and moving forwards with the client.   When you are intentionally listening, you become aware of the words, phrases, and verbal behaviors of the client.  When intentionally listening, it will allow you the opportunity to be able to rephrase what the client is saying both to clarify and to help the client hear his or her thoughts, or words to help them continue their journey moving forward.  When intentionally listening, being able to recognize what the client is saying and what it means to them is powerful in helping your client become successful.

The Center for Coaching Certification’s Certified Professional Coach (CPC) coach training includes a class on communication.  Intentional listening is one component of the communication class.  Listening skills for a coach is a huge component of coaching.  Having the basics of the different listening components of communication helps both you and the client as well.

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Use and Promote the Code of Ethics

use and promote the ICF code of ethics blogBy Pete Liska

The ICF has a well-established and developed Code of Ethics in place for all coaching professionals.  The ICF’s Code of Ethics is comprehensive and effective.  As long as a coach indicates that they follow the ICF’s Code of Ethics, this will help promote the coaching profession as a whole and that individual coach’s professionalism and interest in the client’s well-being.

When sending a coaching agreement to a client, also send them a copy of the ICF Code of Ethics explaining to the client that it is from the ICF, your membership status, and that you adhere to this Code of Ethics when coaching.  On a coach’s website you can have a link to the (ICF) Code of Ethics (you must give credit to the ICF and state your membership status) with a brief explanation of what the Code of Ethics means and the reasons you adhere to them.

When working with clients or potential clients, talking about and sharing the ICF Code of Ethics, the reasons is it useful and appropriate, and how it will enhance the coaching relationship will improve the client’s coaching experience.  Informing clients will indicate that you endorse and adhere to the ICF Code of Ethics which will hopefully show that you, as a coach, care for standards, standards of conduct and ethics, and especially care for the client, and their well-being throughout their coaching experience.

Center for Coaching Certification (CCC) coaching programs discuss and use the ICF Code of Ethics throughout all areas of coach training.  CCC coaches are well versed in the Code of Ethics with the hope and expectations that they will utilize the ICF Code of Ethics in their own coaching business.

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The ICF Code of Ethics

icf logoBy Pete Liska

The International Coach Federation (ICF) Code of Ethics defines the relationship between a coach and a client, what the ICF expects of the coach, how to approach coaching, plus also indicates expected outcomes, or desired results from a coach/client session.   In the first ten areas under Section 1 in the ICF Code of Ethics it is almost step-by-step of the expectations, desires, commitments, and foundation that the ICF expects of ICF member coaches.  ICF coaches following and adhering to these ethics and standards will enhance their business, as well as create a better client-coach relationship. When all coaches follow the same code of ethics for all clients, the underlying foundation of the coaching profession will be the same from coach to coach and client to client.  Ensuring consistency, that the foundation is the same for each and every coach and client, will also allow for a better coaching experience for clients and improved business for the coaches. It simply makes sense that all coaches learn and adhere to the ICF Code of Ethics in their work.

The ICF Code of Ethics is a well thought out and comprehensive set of definitions and standards covering from beginning to end.  It also shows the commitment of the ICF to the coaching profession as well as a commitment to coaching clients. The ICF requires all their member coaches to adhere to the Code of Ethics to enhance the coaching profession, coach conduct, and coach-client relationships.

All Center for Coaching Certification (CCC) coaching programs discuss and use the ICF Code of Ethics throughout the coach training classes.  The future coach will be well versed in this code with the hope and expectations that they will utilize the ICF Code of Ethics in their own coaching business.

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Insights from the ICF Code of Ethics

insights from the icf code of ethicsBy Pete Liska

The ICF’s Code of Ethics goes through all aspects of the coaching professions, coaching sessions, and expectations of member coaches (and others) in general.  It discusses such things as research guidelines and record keeping.  The Code of Ethics also covers and crosses many additional areas of coaching and coaches.  It covers from the beginning of coaching through the confidentiality of the coach-client relationship, to the steps in regards to how the coach will manage or act during the coaching sessions.  All of this is to ensure client satisfaction and client moving towards their objectives, wants, and goals.

By reading the ICF Code of Ethics and discussing it during coach training, a coach is prepared to explain or tell a client more about the Code of Ethics as the foundation of their coaching, as well as the foundation of their coach-client relationship during coaching sessions.  The Code of Ethics also delves into confidentiality which of course is essential to discuss with the client or potential client prior to a coaching session or coaching agreement.  The discussion and inclusion of the confidentially of the coaching sessions will put the client at ease and included with this is the clarification that even if a company or someone else is paying for the coaching, the confidentiality is owed to the individual being coached.  Creating this awareness and a comfort level in the confidentiality builds trust and supports more effective coaching sessions.  Confidentiality means the client can feel free to share openly, which will enhance their potential to move forward or towards whatever they’re wanting during the coaching sessions.

The Center for Coaching Certification (CCC) believes, follows, and teaches utilizing the ICF Code of Ethics throughout all areas of their business.  A coach graduating from any CCC coaching program will have reviewed, discussed, and utilized this Code of Ethics and will be well prepared to enter the coaching arena with a working knowledge of the ICF Code of Ethics.

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Ethics are Critical to the Coaching Profession

ethics are critical blog 2By Pete Liska

The International Coach Federation (ICF) is working to promote coaching and the excellence in coaching based on principles of ethical conduct.  The ICF has taken the lead for self-regulation of coaching, and has a Code of Ethics in place. The ICF states that the Code of Ethics is designed to be the guidelines, accountability, and enforceable code of conduct for all ICF members and for those who follow ICF standards.  This act of self-regulating, with the Code of Ethics as a core tenant, places the Code of Ethics in everyone’s hands to utilize in their coaching practice or during coaching in general.

Anyone can call themselves a coach, with or without any coach training since coaching is an unregulated profession.  Unfortunately, legally there is zero requirement for someone to call themselves a coach. Do these individuals have the ICF Code of Ethics or even have their own written code of ethics?  Most often not and if not, do they even know what a Code of Ethics is or what it’s for?  Having their own code of ethics means everyone has different standards.  Subscribing to the Code of Ethics developed and published by the ICF can indicate that a coach is ethical in and with their coaching practice.

The CCC coaching certification programs utilize the ICF Code of Ethics in all its training.  When you graduate from any CCC program, you can be assured that this Code of Ethics was incorporated and utilized to aid both the coach and client.

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The Impact of Coaching

pete liska cccBy Pete Liska

Coaching fits like any training, leadership development, self-help, or forward thinking idea.  The benefit with coaching is that the ideas, dreams, goals, or way forward comes from and are decided on by the client.  The coach listens, rephrases, and asks questions.  The thoughts and ideas come directly from the client in his or her own words.  The way forward, meeting a goal, or getting to a dream happens most effectively when it is from an individual’s own ideas or thoughts.  The research on the ROI of coaching shows such incredible results (an average ROI of 600%) because in coaching the goal is the client’s.

Someone who has a coach (versus a mentor or trainer) comes to an answer independently with the help of their coach.   Using a coach to explore possibilities, consider challenges, list resources, create solutions, and then define actions for moving forward is a process of partnering with a coach while still having control of personal choices and decisions.  The coach can be used as sounding board, creating the time to think out loud, and then to expand thinking because of the questions the coach asks.

Coaching is a tool that helps a client in life decisions, in business, executive leadership or management roles, career change, or anything else in between.  The use of coaching empowers a client to explore their possibilities and create their solutions.  Coaching sessions also empower the client to create a plan for moving forward.

One thing to remember when hiring a coach is to ask if they have had coach training and if they are a member of the International Coach Federation (ICF).  Coaching is a valuable tool maximized when the coach has training.

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Ready to be published! All graduates are invited!

ready to publish blog 2To participate, email expressing your interest.  Include a working title based on a topic you choose (we recommend that it be related to your coaching niche specifically).  Add a few notes on the key content or teaching points.  Cathy will email back with more information, formatting guidelines, and the schedule.

Each chapter is 3500 to 4500 words.  The first draft is due in mid-May.  During the writing phase of the book, authors work in teams to review and provide feedback on each other’s chapters.  By August you will email your final draft to Cathy.  Each author also includes a bio page with a picture and writes a blog about their chapter.

The benefits include: credibility as a published author, offering a resource to clients with your name on the cover, a way to get found, plus learning the process to write for publication.  Being a published author is a great opportunity for certified coaches!

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